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Main Help Index
Signing Up & Logging In
Viewing Your Photos
Your Account
Address Book
Tell a Friend
Uploading Digital Photos
Emailing Digital & Mobile Photos
Printing Digital Photos at Home
Sharing Photos with Friends
Add Photo Borders
Edit & Organize
Fixing & Enhancing Photos
Photo Resolution
Ordering Prints
Poster Prints
Creating Photo Gifts
Creating Calendars
Creating Photo Books
Buying Hi-Res Photos
Creating Photo Cards
Product Pricing
Returns & Refunds
Delivery Time
Privacy Policy
Online Security
Customer Service
Legal Notices
Storage of Online Photos

 
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Signing up & Logging in
How to Sign Up
Logging into your Account
Common Questions About Signing Up and Logging In
Change newsletter preferences
How to Sign Up
To create your free Snapfish account, you need:
  • a valid email address
  • access to a computer with an Internet connection

Then, just follow these steps:

  1. Go to www.snapfish.co.uk
  2. Click on the 'start using Snapfish!' button
  3. Enter your email address
  4. Enter a password (at least 5 characters long) that's easy for you to remember, but difficult for others to guess.
  5. Click on the 'start using Snapfish' button at the bottom of the page.
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Logging in to your Account
Once you've signed up with Snapfish, you can log in to your account anytime.
  1. Go to www.snapfish.co.uk
  2. Find the area in the upper right corner of the page that says 'already a member?' and click the 'log in' button.
  3. Type in the email address and password you used when you created your account.
  4. Click the 'log in' button.
Tip: If you forgot your password, click on the link next to the 'log in' button, and enter your email address. We'll send your password to you.

If you want to use Snapfish without having to log in every time you visit, click the box labeled "Sign me in automatically every time I visit Snapfish." Then, click on the log in button. When you are done viewing your photos, just close your browser window. The next time you go to www.snapfish.co.uk , you'll go directly into your account without having to log in.

To log out of your account when you are finished using Snapfish, just click on 'log out' in the upper right corner of most pages of the site. You will have to log in again when you return, even if you clicked the 'Sign me in automatically' box.

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Common Questions about Signing Up and Logging In
Can I sign up through the mail or over the phone?
No. In order to use the Snapfish website you need to sign up through our online sign-up form on our website.

What if I've forgotten my password?
We'll send your password to the email address stored in your Snapfish account. Just follow these steps:

  1. Go to www.snapfish.co.uk and find the area in the upper right corner of the page that says 'already a member?'. Click the 'log in' button.
  2. Click on the 'forgot password?' link.
  3. A small window containing a text field will pop up. Enter the email address you used to create your Snapfish account and click on 'OK'.
  4. We'll immediately send you an email message with your password.
  5. Check your email for the password, and then return to Snapfish and log in. Need your password now?

What should I do if I get an incorrect password error?
If you receive an error saying that your password is incorrect, try entering it again to make sure that you haven't mistyped it. If you've forgotten your password, we can send it to the email address you signed up with. Need your password now?

What if I can't log in, even with the correct email address and password?

Internet Explorer instructions:

  1. Go to the 'Tools' menu
  2. Choose 'Internet Options'
  3. A smaller window will open with several tabs across the top. Click on the 'Security' tab.
  4. Click on the 'world' icon
  5. Make sure that you are set to 'Medium' or 'Low' security

Netscape instructions:

  1. Go to www.snapfish.co.uk
  2. Click on 'Tasks' in the toolbar
  3. Select 'Privacy and Security'
  4. Go to the 'Cookie Manager'
  5. Select 'Accept All Cookies'

If you've verified that your browser accepts cookies and you still can't log in, please email service@klickphotostore.co.uk with the following information:

  1. Your first name, last name, email address, and mailing address (all exactly as you registered).
  2. If you have any other email addresses, please be sure to include them in the message.
  3. Which computing platform you are using (Macintosh, Windows)
  4. Which browser you are currently using and the version (e.g., Internet Explorer 5.0, Netscape 6.0, etc.)

We'll try to find your account and send your login information to you.

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Change newsletter preferences
To make changes to your Snapfish newsletter preferences click "your account" found at top right of most pages. Then follow these steps:
  1. Go to your account page.
  2. Click the "change preferences" button located at the bottom of the "your account" page.
  3. On the next page, you will see your subscription status.
  4. To change your subscription status select which option you want and click the "update now" button.
  5. If you change your mind, simply click the "change preferences" button on the "your account" page again.

NOTE: Please allow 7-10 working days for change to take effect when unsubscribing from Snapfish newsletter emails.

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Still have questions?
If you still need help, please browse the rest of the Snapfish Help section or check out our Customer Service page for the best way to contact our Customer Service team.


   
 
 
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